Product Specialist Italy

The Product Specialist is responsible for the training of end-users and/or distributors for the use of IdyllaTM equipment and assays, as well as those of Biocartis' partners.

He/she provides timely high quality pre- & after-sales support, while engaging with customers in technical and scientific discussions.

He/she provides efficient versatile customer support including remote as well as on-site trainings, demonstrations, installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting.

The Product Specialist supports the execution of global marketing & sales actions in the designated Territory and proposes local marketing actions where needed.

Accountabilities

• Conducts end-user trainings;
• Ensure that end-users in the region have access to application support as needed primarily through email and phone, occasionally by on-site visits;
• Handle customer complaints and inquiries by maintaining strong relationships with the different customer stakeholders;
• Analyse and recommend optional integration of Biocartis solutions into the laboratories’/hospitals’ workflows;
• Workshops and Demonstrations;
• Assist in customer acceptance of systems delivered;
• Involvement in studies & scientific communications;
• Instrument installations, upgrades and maintenance;
• Carry inquiries and forward to Customer Support in cases where he/she cannot solve them own his/her own;
• Participate in product launches in the region by providing training to distributors and end-users;
• Makes sure that feedback from distributors and/or end-users is shared with the Product Management team and other relevant internal stakeholders;
• Presence at local conferences.

Profile requirements

• Master degree in a scientific orientation or equivalent through experience and/or training;
• Extensive knowledge of molecular biology is required;
• Experience in working within the diagnostics or medical device industry is preferred;
• 3-5 years of experience working in a similar role is preferred;
• Experience in working within the designated region is required;
• Knowledge of the diagnostic market, preferably molecular diagnostics and/or pathology is preferred;
• Customer centric mindset;
• Self-starter, Experience in working independently with little direct supervision;
• Excellent presentation skills;
• Documented experience with delivering technical training;
• Business oriented with good regional market knowledge;
• Outstanding problem solving and interpersonal skills;
• Broad understanding of workflow in pathology labs;
• Knowledge of:
  • CE IVD regulations
  • GDPR
  • Experience with reimbursement systems and lobbying is a plus
• PC skills:
  • Applied knowledge of MS Office (Excel, Powerpoint, Word, Outlook);
  • Applied knowledge of CRM, preferably Salesforce;
• Languages:
  • Excellent English communication skills, both verbal and written;
  • Fluent in local language(s) of the respective region.

Our offering

We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team. You will have freedom to shape your work and shape your job where you deem it necessary: we value your input. Of course we offer you an appropriate compensation package and flexibility to manage your own agenda.