Welcome to the Support section

For Instructions For Use and Operator Manuals, please select IFU’s & Operator Manual in the dropdown menu or click here.


Upon log-in in the Secure Area, further access is granted to the support section where documents, certificates, software updates as well as assay protocols, guidelines as many more tips and tricks are available.

Access Secure Area

Please apply for an account by selecting Create Account in the dropdown menu or click here.


If you already have an account, go directly to the Secure Area to log in or click here.

Product Ordering

For product ordering, contact the Customer Service Department

Tel: +32 15 632 888    Fax: +32 15 632 692

Email: customerservice@biocartis.com


Orders can be received Mondays through Fridays from 09.00 to 17.00, excluding public holidays


Technical Support

For Product information, technical applications and trouble-shooting H-desk, contact the Customer Support Department

Tel: +32 15 632 800    Fax: +32 15 632 692

Email: customersupport@biocartis.com