Customer Service Representative

Mechelen / 2017001
Contact

Biocartis NV; email: HR@biocartis.com

Function Type
Full time
Experience Required

Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry

Education

Minimum a Bachelor degree in languages or an economic orientation

Functional Area
Sales
Travel Percentage
0-5

Position within the organization


The Customer Service Representative is a member of the sales organisation.

 

Purpose of the position

The Customer Service Representative will be responsible for acting as a liaison between the customer and back office functions.


Tasks/outcome domains

  • Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries;
  • Handle customer inquiries in a timely, accurate and professional manner to solicit customer satisfaction through the resolution of issue(s);
  • Greet customers warmly and ascertain problem or reason for calling;
  • Responsible for triaging the call and electronically referring the account to the appropriate area for resolution
  • Responsible to collect and process order intake. Assist with placement of orders, refunds, or exchanges;
  • Answer questions about warranties or terms of sale;
  • Open and maintain customer accounts by recording and updating account information;
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs;
  • Contribute to team effort by accomplishing related results as needed;
  • Facilitate shipping and transport enquiries;
  • Aid in product recalls;
  • Logging and Administer of service requests. 


Profile and competencies

  • Minimum a Bachelor degree in languages or an economic orientation;
  • Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry;
  • Excellent verbal/written in English, Dutch and French.  Knowledge of German is a major asset;  Any other European language is a plus;
  • Well-developed listening skills;
  • Excellent analytical and organization skills;
  • Straightforward communication;
  • Excellent telephone skills;
  • Able to multitask;
  • Well-developed documentation skills ;
  • Experienced user of MS Office;
  • Accurate  and attention to detail;
  • Well-developed time management skills and able to work under pressure;
  • Customer and quality focused;
  • Good interpersonal skills combined with the ability to make an impact;
  • Self-starter, team player.


Our offering

We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team. You will have freedom to shape your work and shape your job where you deem it necessary: we value your input. Of course we offer you an appropriate compensation package.

Interested?

Please apply by e-mail (motivational letter and CV in English)  to HR@biocartis.com using the job ID 2017001 as a reference.

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