Customer Service Representative

Publication date

15 November 2024

Location

Mechelen

Country

Belgium

Workplace type

Hybrid

Travel percentage

Department

Customer service & technical support

Function type

Full-time

Contract type

Employee

Experience required

Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry

Education

Minimum a Bachelor degree in languages or an economic orientation

The Customer Service Representative acts as a liaison between the Customer and back office functions.

Accountabilities

Assist with complaints, orders, errors, account questions, billing, cancellations and other queries;
Handle customer inquiries in a timely, accurate and professional manner to solicit customer satisfaction through the resolution of issue(s);
Greet customers warmly and ascertain problem or reason for calling;
Responsible for triaging the call and electronically referring the account to the appropriate area for resolution;
Responsible to collect and process order intake. Assist with placement of orders, refunds, or exchanges;
Answer questions about warranties or terms of sale;
Open and maintain customer accounts by recording and updating account information;
Recommend potential products or services to management by collecting customer information and analyzing customer needs;
Contribute to team effort by accomplishing related results as needed;
Facilitate shipping and transport enquiries;
Aid in product recalls;
Logging and administering of service requests.

Profile requirements

Bachelor degree in languages or an economic orientation or equivalent through experience;
Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry;
Working knowledge of the order process workflow;
Excellent multilingual verbal and written communication skills (English / French / Spanish / Dutch)
Well-developed listening skills
Excellent analytical and organization skills
Excellent telephone skills
Able to multitask
Well-developed documentation skills
Good interpersonal skills combined with the ability to make an impact
Able to resolve conflicts
Thrives in a fast-paced and changing environment;

Interested?

We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated.

Of course we offer you a fitting compensation package which includes a Flexible Income Plan.

Apply now